Customer Success Manager (TV)

Customer Success Manager (TV)

Stuttgart, Germany

Find Balance

Core hours ensure everybody's availability. Plan the rest as you wish.

Get Better

We help you grow. Use your 10 paid learning days per year.

Work With A Purpose

Impact the daily life of millions of users all over the world.

Purpose Of Your Role

Shape our AI products with a real say on the roadmap, and grow the TV operators and broadcasters that already work with 3SS. You know their business and their viewers, co-own their product roadmap with them, and make sure every account gets the most out of the 3Ready platform and our AI-driven Hero products. You work directly with management and decide how to grow your accounts, so each one stays healthy, profitable and a reference we are proud of. You take over new customers from our business development team at signature and grow them from there.

Responsibilities

  • Own a portfolio of TV operator and broadcaster accounts end to end, as the main point of contact for all commercial and contractual matters.
  • Build trusted relationships at engineering, product, purchasing and management level.
  • Write and run an account plan per customer, aligned with the customer roadmap.
  • Meet your customers face to face, build and present your own slides, and demo our products and new solutions live.
  • Co-own your customers' product roadmaps with them, know their milestones better than anyone, and map them to our product roadmap so each customer gets the most out of 3Ready.
  • Grow each account through product value: position our AI-driven 3Ready Hero products, Control Center and Framework on engagement, retention and support cost, with demos and paid PoCs.
  • Prepare quotations, change requests and contract extensions, and negotiate renewals with a clear view on margin and the authority to decide within our pricing frame.
  • Bring customer needs into our product roadmap together with Product.
  • Work closely with delivery, engineering and support teams so that what is sold is delivered.
  • Own the CRM records, forecast and purchase orders for your accounts.
  • Run quarterly business reviews with your customers.
  • Use AI tools and agents for account research, account plans and proposals.
  • Represent 3SS at customer meetings, steering committees and industry events such as IBC.

How you lead

  • Act like the owner: you set the plan, make the call and answer for the result.
  • Start from the viewer: you know your customers' apps and explain our value in viewer outcomes.
  • Decide with evidence: data, clear hypotheses and paid PoCs, learning fast from what works.
  • Shape the product: you turn customer insight into clear problem statements for our product teams.
  • Raise the bar: honest feedback, strong preparation, and every customer conversation better than the last.

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Requirements

  • At least 8 years in customer success, key account management, account management or product management for B2B software, with commercial responsibility for large accounts or a product, ideally with telcos, Pay TV operators or broadcasters.
  • A track record of growing B2B software accounts through upsell, renewals and new use cases.
  • Understanding of TV platforms (Android TV, set-top boxes, OTT, smart TV) and enough product depth to talk with operator product and technology teams.
  • Commercial skills: quotations, change requests, contract extensions, negotiation and margin.
  • Confidence in front of operator teams and management: you build your own slides and demo products live.
  • Discipline with CRM, forecasting and account planning. Your forecast is one others can plan on.
  • The ability to work across product, engineering, delivery and finance.
  • Experience developing and growing B2B as well as B2C products with commercial responsibility.
  • Fluent English. German is a plus.
  • Location: Stuttgart, Germany, or elsewhere in Europe, with regular presence in Stuttgart and travel to customers and industry events.

Strong plus

  • Experience growing accounts for TV middleware, UI platforms, recommendation or search products.
  • Experience with Android TV Operator Tier deployments.
  • Experience with managed services, SaaS renewals or recurring licence models.

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What we offer

  • A competitive base salary plus a performance bonus tied to account revenue growth, recurring revenue and margin.
  • Real ownership: your accounts are your business, with authority to decide on account priorities, offers, renewal terms and PoC scope within the pricing frame.
  • A real say on the roadmap of our AI products, and the chance to co-own your customers' roadmaps with them.
  • Direct access to management and close work with Product, Delivery and Finance.
  • Long-term relationships with leading operators such as Vodafone and Proximus, and visibility at industry events such as IBC.
  • Flexibility: based in Stuttgart or elsewhere in Europe, remote-friendly.

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Required Key Competencies

8+ years of experience
PayTV
Enterprise Account Management
Relationship-building
Communication and negotiation
Presentation and storytelling skills
Data driven decisions
Organization & Time Management
Fluent English
Willingness to travel

Increasing your Chances

Good German
Experience with TV / STB
Knowledge of OTT
Product management
Understanding value of OTT products and services

What Drives Us

We make entertainment simple and personal for everyone – everywhere!

Or, as one of your potential future colleagues put it:
“It feels good to know that your work is very relevant and has a wide reach.”

How We Roll

We are an organization based on common sense, trust, and a strong sense of ownership. Instead of having bosses, we distribute responsibility and rely on everyone’s good intentions and outstanding skills. We are passionate about what we do and care for the people with whom we work.

To be part of our organization, one needs to take responsibility proactively, be passionate about creating the best possible user experience, and have a “can-do” attitude. If this is you, apply now.

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A copy of your application will be sent to your e-mail.
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Personal information

Profile

Details

3SS collects and processes personal data in accordance with applicable data protection laws.
*  Required fields
Thank you!
Your application has been submitted successfully.
A copy of your application will be sent to your e-mail.
Error! Something went wrong while submitting the form.
* Please select a location:

Personal information

Profile

Details

3SS collects and processes personal data in accordance with applicable data protection laws.
*  Required fields
Thank you!
Your application has been submitted successfully.
A copy of your application will be sent to your e-mail.
Error! Something went wrong while submitting the form.

Benefits

Work with a purpose

Your work will impact the daily life of millions of users all over the world.

You’ll never walk alone

Your personal mentor takes care of you from day one – your team always has your back. #GOTalk

Plan your day your way

Core collaboration hours are from 10am to 4pm. Arrange the rest of the day as it suits you best.

#NoMeetingDays

Of course we have/need meetings, but sometimes a break helps you focus and recenter.

We love vacation

You start with 24 vacation days and collect more of those over time.

GO Healthy

We support and challenge each other in sports activities and work together on balancing our work and private life. #GOHealthy

Hit the ground running

Everything you need when you need it. Hardware, software, information – you name it, we got it.

It's not just us, it's not just now

We are proud to help and support various charities, events, and our planet. Our initiatives aim to help those who are less fortunate and to build a livable future for the next generations. #GOGreen #GOCommunity

We just wanna have fun

Besides frequent local events, we celebrate an annual team event with all colleagues from all locations coming together. Just one word: EPIC!

Work from (wherever you call) home

Just two guidelines:
Wherever you are, make sure you can really work.
Always align with your team and do not let them down.

Compensation and benefits

Competitive salaries, meal tickets, health insurance, sport subscriptions, etc.

Getting better

Together we identify, plan, and drive your personal growth. Soft skills and Technical Trainings, Workshops, Conferences, Mentorship, etc. Use your 10 paid learning days/year.